Customer satisfaction

For the first time since the start of EcoDataCenter a customer survey has been conducted using the well known NPS – Net Promoter Score method.

  • NPS score 2021
  • EcoDataCenter proudly presents a fantastic result in the NPS customer survey

    The survey was conducted during May month where all EcoDataCenter customers participated. The overall score for the entire EcoDataCenter and our five sites in three locations was plus 83 on a scale from -100 to +100. EcoDataCenter's high level of security, world-class sustainability, and most importantly, the communication with our customers were highlighted by the participants as key factors when responding.

  • Carl Frögelius, CEO
  • Thanks to our customers for their trust

    Building long-term relationships is top priority to us.

    We had not conducted a customer survey before but decided to use the NPS (Net Promoter Score) to understand how customers view us as their supplier. One lesson learned: Incredibly interesting to talk to customers about how they perceive us as a supplier. A positive response and we humbly thank our customers for their trust and really hope that we can continue to develop our great relationships.

    Carl Frögelius, CEO at EcoDataCenter

  • NPS score 2021
  • The NPS method

    NPS stands for Net Promoter Score and is one of the most common customer experience metrics. When conducting an NPS survey only one question is asked: How likely is it that you would recommend the company to a friend or a colleague? The respondent answer with a rating – a number between 0 and 10. 0 is not likely at all, and 10 is extremely likely. If responding 0-6 you’re a considered a Detractor, not satisfied with the service. If your answer is 7-8 then you’re in the category Passive and satisfied, and if your answer is between 9-10 then you’re classified as a Promoter and a loyal customer. The results of the survey are summoned up to number between -100 and +100, where a high score is desirable. The total score of the NPS survey, the percentage of detractors is subtracted from the percentage of promoters.

  • NPS score 2021
  • Comments on the result

    The overall score for the entire EcoDataCenter and our five sites in three locations was plus 83 of a maximum 100. This means that over 80% of EcoDataCenter's responding customers were identified as Promoters, which means they answered 9 or 10 on a scale 1-10 of how likely they are to recommend EcoDataCenter to a colleague or a friend. Only less then 20% were identified as passive or detractors.

  • NPS score 2021
  • EcoDataCenter is proud to have received such a good review from Tell Sweden.

    The IT company Tell has been a customer of EcoDataCenter for several years and has its servers both physically at EcoDataCenter in Piteå and virtually through Cloudist Solutions.
    – We have a fantastic partnership with EcoDataCenter that ensures our customers' data is in good hands. Thanks to EcoDataCenter's high level of security and availability, we can ensure that our customers feel safe, says Per Gabrielsson, CEO of Tell Sverige.

    Tell Sverige AB is an IT company with offices in Piteå, Luleå and Skellefteå and offers smart total solutions within IT and communication.

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