Customer satisfaction

Once a year EcoDataCenter conducts a customer survey using the well known NPS – Net Promoter Score method.

  • NPS score 2022
  • EcoDataCenter proudly presents a fantastic result in the NPS customer survey

    The survey was conducted during May month where all EcoDataCenter customers participated. The overall score for the entire EcoDataCenter and our five sites in three locations was plus 79 on a scale from -100 to +100. EcoDataCenter's high level of security, world-class sustainability, and most importantly, the communication with our customers were highlighted by the participants as key factors when responding.

  • Dan Andersson, CEO
  • Thanks to our customers for their trust

    Building long-term relationships is top priority to us.

    For the second year running we are outperforming industry benchmarks by far. A strong indication that we are doing a lot of things right that also our customers value.

    Dan Andersson, CEO

  • NPS score 2021
  • The NPS method

    NPS stands for Net Promoter Score and is one of the most common customer experience metrics. When conducting an NPS survey only one question is asked: How likely is it that you would recommend the company to a friend or a colleague? The respondent answer with a rating – a number between 0 and 10. 0 is not likely at all, and 10 is extremely likely. If responding 0-6 you’re a considered a Detractor, not satisfied with the service. If your answer is 7-8 then you’re in the category Passive and satisfied, and if your answer is between 9-10 then you’re classified as a Promoter and a loyal customer. The results of the survey are summoned up to number between -100 and +100, where a high score is desirable. The total score of the NPS survey, the percentage of detractors is subtracted from the percentage of promoters.

  • NPS score 2022
  • Comments on the result

    The overall score for the entire EcoDataCenter and our five sites in three locations was plus 79 of a maximum 100. This means that alomst 80% of EcoDataCenter's responding customers were identified as Promoters, which means they answered 9 or 10 on a scale 1-10 of how likely they are to recommend EcoDataCenter to a colleague or a friend. Only less then 20% were identified as passive or detractors.

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