For the first time since the start of EcoDataCenter a customer survey has been conducted using the well known NPS – Net Promoter Score method. The result was 83 on a scale from -100 to 100.
The survey was conducted during May month where all EcoDataCenter customers participated. The overall score for the entire EcoDataCenter and our five sites in three locations was plus 83 on a scale from -100 to +100.
EcoDataCenter’s high level of security, world-class sustainability, and most importantly, the communication with our customers were highlighted by the participants as key factors when responding.
– We had not conducted a customer survey before but decided to use the NPS (Net Promoter Score) to understand how customers view us as their supplier. One lesson learned: Incredibly interesting to talk to customers about how they perceive us as a supplier. A positive response and we humbly thank our customers for their trust and really hope that we can continue to develop our great relationships, says Carl Frögelius, CEO at EcoDataCenter